Applications Engineer

Applications Engineer – Cambridge

How would you like to join an innovative world class organisation developing its own patented cutting edge products? My client develops high tech solutions for OEMs across med-tech and advanced manufacturing sectors; their products are what lies at the heart of the technologies that will usher in the next technological and industrial revolution.

We are looking to speak to experienced candidates for an Applications Engineer position covering the customer/technical support function for my clients multi-national business.

Primary Responsibilities

* Provides pre-sale product/technical support to ensure proper product specification and selection as needed
* Provides post-sale product/technical support of installation and integration as needed
* Responds promptly to all customer questions, comments, and concerns
* Evaluates any issues with customer units and works with engineering and others to correct and improve product features
* Works closely with new product developers to fully understand all key features and provides suggestions for their improvement and usability in customer applications
* Creates applications notes, technical notes and videos that demonstrate product capability
* Materials are used globally by customers and Celera teams
* Develops and deploys the necessary materials, resources, and capability to enable efficient election and application of products
* Runs product tests in the lab to develop deeper understanding of performance limitations in preparation for customer evaluations
* Develops customer documentation, including user manuals, data sheets and performance data
* Prepares and delivers training on products and product integration into various applications to sales team, customer, and channel partner

What we’re looking for from you

* B.S. in Electrical Engineering or Physics
* 3+ years of experience in design engineering, applications engineering or high technology sales support
* Written and verbal communication skills: Must be highly responsive and capable of effectively communicating with customers, peers, supervisors, engineering, manufacturing and quality colleagues
* Ability to communicate complex concepts in easy-to-understand ways
* Logical thinker and excellent problem solver
* Drive to win, desire to work with customers and help them solve complex problems
* Sense of urgency with personal commitment to the success of the customer, your products and your teammates
* Positive, can-do attitude, strong engagement skills, especially with customers and peers
* Ability to work on multiple projects at the same time and be flexible enough to change priorities with short notice when necessary
* Able to effectively project the “face of Celera” to potential and existing customers and distributors
* Displays high moral and business code of conduct
* Respectful of customers, peers, subordinates, and supervisors
* Excellent working knowledge of Microsoft Office applications including Excel, Word, PowerPoint and Outlook

Preferred (Please note, these are not essential)

* Knowledge of and experience in developing, using, or troubleshooting motion control components/systems
* Experience with encoders, specifically BISS-C & SSI outputs
* Familiarity with SalesForce.com or other Customer Relationship Management tools
* Familiarity with Oracle or other Enterprise Resource Planning tools
* Working knowledge of EtherCAT, CANOpen C, C++, or Java

stream is acting as an Employment Agency in relation to this vacancy.

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