Instant Messaging Lead – 5207723

Instant Messaging Lead – £500 per day umbrella – 6 Month Contract – Hybrid/One New Change

Our client is a global manufacturing organisation who requires an Instant Messaging Lead to support their commitment to provide consistent, easy to use, effective and efficient consumer experience on instant messaging platforms. You will be assisting Manager of Instant Messaging Apps in delivering against their vision and objectives in the space of Ecommerce. The job will develop and deliver global messaging app strategy; design experiences customers love to use and deliver scale and impact.

As an executive you will manage projects of a medium scope, proactively communicate with all partners, propose optimal solutions for defined requirements. Provide inputs to business case submission and prepare presentations on IM shared across departments.


* Support the development and realisation of instant messaging strategy across their ecosystems
* Support Manager of Instant Messaging Apps to develop businesses cases for IM programs and capabilities
* Work with the markets to foster an effective and productive relationship, gather their feedback, consumer insights, identify business opportunities
* Extend stakeholder awareness and knowledge about IM but providing them with toolboxes, dashboards and organizing info sessions covering IM capabilities, best practices and guidelines
* Work collaboratively with Business Design, Architecture and IS to document and ensure the consistency of user experience on instant messaging across platforms and systems
* Support end-to-end consumer experience design on IM Apps to ensure that it is intuitive and easy to use
* Blend commerce/marketing opportunities appropriately & seamlessly into instant messaging journeys
* Work collaboratively with the Manager of Instant Messaging Apps to coordinate and plan the activation of instant messaging solutions and IM program across business units and multiple markets
* Working with deployment, hub and governance teams and act as the key contact point to pilot, enable and communicate on the new features, capabilities, programs and enhancements to cross functional teams and markets, to ensure capability adoption and value realisation
* Ensure business units are achieving business value from global instant messaging solutions
* Gather learnings and implement continuous improvement measures to instant messaging solutions run across business units
* Collaborate with the Performance & Reporting team to provide an overview, measure and track IM performance and business impact per market
* Take ownership, initiative and project management of projects and deliverables relating to deployment of IM strategy and solutions


* Have a proven track record of delivering customer experiences on Social Media/Instant messaging platforms
* Proven ability to build a strong partnership and trust with partners and management within an organisation
* Must have good people skills and the ability to interact and communicate effectively, orally and in writing, across all levels
* Experience with digital environment and related regulatory aspects (e.g. Instant messaging in particular)
* Experience working successfully in a global, multicultural organisation
* Collaborative in nature: a team player who is experienced in developing very strong relationships with internal and external stakeholders, and can successfully work independently
* Strong project management skills
* Proven ability to work effectively across functions
* Strong organisation skills
* Strong documentation skills

stream is acting as an Employment Business in relation to this vacancy.


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As part of our evolution we are undergoing a visual transformation and adopting a new name (Insignis) but rest assured, we will still be offering the same exceptional recruitment expertise.
As part of our evolution we are undergoing a visual transformation and adopting a new name (Insignis) but rest assured, we will still be offering the same exceptional recruitment expertise.
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